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New York's Westside Market abandoned self-checkout and switched to mobile scan-and-pay, with plans to roll it out across all stores. The pandemic has accelerated the adoption of unmanned checkout technology, but cost and returns remain challenges. Companies like Standard and Grabango have introduced computer vision systems, which are being piloted in convenience stores and university campuses, with potential future expansion into large supermarkets.
Millennials avoid credit cards due to economic recession and debt fear, but their spending power amounts to 200 billion dollars. Retailers are attracting this group through innovative payment methods like Venmo and Afterpay, while holiday season data shows some young consumers still apply for store cards. The transformation of the payment industry is not only a technical issue but also concerns marketing strategies and historical inclusiveness.